FREQUENTLY ASKED QUESTIONS

ABOUT THE ORDERING PROCESS

Do I have to order hundreds of cards in order to get my own design or co-branding?

We have no minimum order requirement on co-branded card designs. This means you can order 2 or 20,000 gift cards, it’s entirely up to you. For your own custom design, there is a minimum order requirement of 50 gift cards.

What denominations can I load onto the cards? Is there a minimum or maximum load amount?

Load amounts can be any denomination between $5 and $5,000. We can even issue cards with no reward amount for Direct Mail campaigns.

When do I need to pay for the Gift Cards and any production/fulfilment services?

All invoices must be paid in full before gift cards are dispatched.

Can I specify where recipients can use the cards/lock the cards for use at only select retailers or stores?

This is called a Closed Loop card and, in some limited circumstances, we can provide this solution for an additional cost. Please contact us if you wish to discuss this further.

How are cards packaged for delivery?

We have a few different options for the packaging and delivery of your cards. Typically, cards are presented in a professional-looking wallet which can also be custom-branded with your design or logo.
For bulk deliveries, cards (whether in wallets or with no carrier) are neatly packaged together and grouped into labelled sets of denominations to make it easier for you to hand them out after they arrive.
For mass-distribution, each gift card is neatly packaged and sent in the post. Our state-of-the-art mail distribution services ensure that each item is correctly labelled and sent to the right person (you may wish to read question 7 for further information on bulk and direct delivery).

Do I have to use Registered Mail to deliver my gift cards?

No, you don’t have to! We send cards out ‘inactive’ and can provide security measures through the activation process to ensure that the card can only be activated for and by the intended recipient. Subsequently, registered or tracked mail is not required which reduces your costs.

Do the cards get delivered to me or can they be mailed directly to the recipients?

Whichever you prefer! We can group the cards together for bulk delivery to you or we can distribute individual cards to as little or as many addresses as you like (see question 4 on packaging). We can also arrange multiple bulk deliveries should you wish to send groups of cards to, for example, a representative in each state/territory.

How much do the cards cost?

There are fees associated with the production and set up of the cards but prices can vary based on volumes ordered. We pride ourselves on being one of the most economical gift card providers in the business. Contact Us for a quote.

Do all Gift Cards need to be printed and mailed out in one go?

Not at all. Our cards are printed with an expiry date so, to provide your recipients with the maximum possible time to use the cards, we can arrange to do multiple print runs on an agreed schedule or ad hoc if your promotion or campaign is run over a period of time or you wish to offer on-the-spot rewards throughout the year. The set-up fee is only charged on the first print run and covers all future print runs unless your artwork/card design is changed.

Can I have cards sent out at different times over a prolonged period, ie. Stagger the delivery?

Of course you can, in fact, we encourage it! That way, you and your recipients can make the most of the 12 months activation and expiry period p. See question 9 for more information.

How can I be sure the Eftpos Gift Cards can only be used by the intended recipient/s?

We send cards out ‘inactive’ and provide security measures through the activation process to ensure that the card can only be activated for and by the intended recipient. You are also welcome to add in extra security questions for further peace of mind.

Do you offer reporting facilities to track the success of a campaign?

Yes, we do! There is an additional fee for reporting, the cost can vary depending on the depth & frequency of reporting you require. Contact us for more information on this.

Do you offer design services for custom card branding?

Sure! Our in-house studio will take care of all your design requirements or you can pick from the largest range of standard or co-branded cards in the market.

ABOUT EFTPOS GIFT CARDS

What are the benefits of branded Eftpos rewards cards?

It’s essentially free cash, and we all know cash is king when it comes to motivating, engaging and rewarding folk.

Unlike store reward cards, our eftpos gift cards give the recipient the reward of choice as they are not tied to where and when they spend their cash.

Your recipient can choose where they spend their reward.

Further to that, by branding your eftpos gift cards it’s (literally) pocket-sized advertising for your brand.

But that’s not all. As we house our own secure financial platform, you can tap into all the rich data insights from your recipient’s card usage.

In a nutshell you are giving the reward of choice and you are also maximising your marketing spend.

I’m currently using another company for my Eftpos rewards cards, why should I switch?

That’s okay, we all make mistakes. Not only do we make it easy-peasy to switch, even if you are mid-program, our team will hold your hand through the process. Through that process, you will find that we provide more reward options with more ways to get set up and furthermore your end receipting will be receiving the best Eftpos Reward Product which give recipients longer to activate and longer to spend.

Send us your brief and we’ll show you why we are the #1 customer engagement company!

How does a recipient know where and how they can use their Eftpos Gift Card?

The back of the eftpos gift card (and the gift card wallet if you choose to use these) has information on how to activate and use the card along with information on how to get in touch with us if they require help or more details.

If my Eftpos card recipients have any questions or enquiries once they’ve received their eftpos gift card, are they able to speak with a real person to get their query solved quickly?

Yes! We know how frustrating it can be when you have a telephone query and you are transferred over to a robot.

We provide outstanding customer service with our hotline open Monday-Friday 9-5pm EST* we have real people on the other end of the call ready to assist your card recipients! We also provide 24/7 web access for clients to activate and check their card balance. Our customer charter puts customers 1st, we’ll pick up the phone within 3 rings and you can even brand the entire CX experience so it’s your own.

Can your Eftpos gift cards be used anywhere in Australia?

They sure can! Our eftpos Gift Cards can be used anywhere Australia wide that accepts eftposso, yes basically anywhere.

I need something easy, fast and non-complicated, how time-efficient is the ordering process?

We make everything super simple and fuss-free for you when you order with us. Just one example of how we can make life easier for you is with our ‘eCommerce’ portal solution for total Gift Card Rewards management. Give us a call to discuss our wide range of options to suit your needs – fast!

What is the maximum activation period and expiry on your cards, from our research, we have heard of other rewards companies only giving 1 month for activation which caused us lots of headaches with consumer complaints?

Again, this is why we are Australia’s preferred Eftpos Gift Card supplier. Our Eftpos Gift Cards have a generous 6 month activation period with a 12 month expiry once activated as standard. However as we own our own banking platform this allows us to customise timeframes that work best for your requirements and budget.

Are the Eftpos gift cards outsourced for printing and posting?

No way!

Unlike other reward companies, we keep everything from production right through to fulfillment in-house. This makes us more secure, more agile and more cost effective. Easy!

Do you offer customised packaging & fulfillment?

Yes we do! We offer standard, co-branded and fully customised solutions for you. So from completely bespoke and tailor made solutions right through to standard off the shelf and all the lovely stuff in between we have all the touch points you will ever need to make your campaign a success.

I don’t have a lot of time to get my cards made and distributed. Do you have ready-made options I can choose from quickly?

Yes. We have a great variety of top quality designs to suit all businesses and their requirements. If you don’t have time to do your own design work or you simply want a quicker turnaround time for production chat to us today! We can even do digital visa cards that cut out postal delivery time that can save you even more time.

Do you cater for all types of budgets be it large or small?

Absolutely, we have a fantastic range of options to cater for all types of budgets and we encompass all promotional marketing & reward mechanics so that your budget can be maximised.

Will my cardholders get charged a fee when calling the customer service hotline?

No! That’s not our style. Unlike most gift card providers, we charge nothing, nada, neiente, to make a telephone enquiry! This means that the value on your recipients' gift card remains theirs and isn’t eaten into by a simple telephone enquiry.

Just another reason why our clients love us!

What types of promotions would I use gift cards for?

Oh my gosh! The list is endless! If you are running any of the below campaigns give us a shout.

Competitions, Prizes and Raffles, Sales Incentives, Cashback programs, EOFY Bonuses, Customer Rewards, Staff Rewards, Trade Incentives, Instant-Win Promotions, Loyalty Campaigns, Reward Programs, Money-Back Guarantees…